Privacy Policy

1. Introduction

ECHO VOLT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Request consultations
• Subscribe to our newsletter
• Contact us for support
• Schedule appointments
• Request quotes or estimates

This information may include your name, email address, phone number, address, project details, budget information, and preferences for smart home technology.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address (anonymized for analytics)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device type and screen resolution
• Language preferences

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage and improve performance
• Marketing Cookies: Used for personalized content and advertising (with your consent)

Data Retention Periods

We retain your personal data for the following periods:

• Contact form submissions: 24 months from submission date
• Newsletter subscriptions: Until you unsubscribe or request deletion
• Consultation requests: 36 months from request date
• Analytics data: 26 months from collection date
• Cookie data: As specified in our cookie policy (typically 12-24 months)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Respond to your inquiries and requests
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing and Third-Party Services

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With service providers who assist us in operating our website and providing services
• To comply with legal requirements or protect our rights
• In connection with a business transfer or merger
• With trusted partners for analytics and marketing purposes (with your consent)

Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics: Website usage analytics (anonymized data)
• Google Tag Manager: Marketing and analytics tag management
• Facebook Pixel: Advertising and conversion tracking (with consent)
• LinkedIn Insight Tag: Professional networking analytics (with consent)

Data Retention

We retain your personal information for the following periods:

• Contact form submissions: 3 years for customer service purposes
• Newsletter subscriptions: Until you unsubscribe or request deletion
• Analytics data: 26 months (Google Analytics standard)
• Marketing data: Until consent is withdrawn or 2 years, whichever is sooner

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights and GDPR/CCPA Compliance

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent for marketing communications
• Data portability (receive your data in a structured format)
• Restrict processing of your personal information
• Lodge a complaint with supervisory authorities

GDPR Compliance (EU Users)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). We process your data based on:

• Consent: For marketing communications and non-essential cookies
• Legitimate Interest: For website analytics and service improvement
• Contract Performance: For providing requested services
• Legal Obligation: For compliance with applicable laws

CCPA Compliance (California Users)

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to:

• Know what personal information is collected and how it's used
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Equal service and price (non-discrimination)

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: